Privacy Policy

This policy explains how CampusYatra handles personal information when you visit our website, submit an enquiry, or use our educational guidance services.

1. Overview

This Privacy Policy applies to the CampusYatra website at https://www.campusyatra.org.in/ and the services offered through it, including course discovery, college and university information, scholarship information, admission counselling, and related student support.

In this policy, “CampusYatra,” “we,” “us,” and “our” refer to the CampusYatra service and its verified operating entity. This policy describes the categories of personal information we may collect, why we use it, when it may be shared, and the choices available to you.

2. Information We Collect

Depending on your interaction with CampusYatra, we may collect the following categories of information:

Information you provide

• Contact details: name, mobile number, email address, and city or state.
• Education details: current or completed education level, academic interests, preferred courses, and other details relevant to counselling.
• Enquiry details: the colleges, universities, scholarships, or services you ask about and the information you include in a message or form.
• Communication records: information you share when communicating with our team by phone, email, WhatsApp, or other supported channels, where lawfully collected.

Technical and usage information

When you visit the Website, we or our service providers may receive technical information such as IP address, browser and device type, pages viewed, referral source, approximate usage events, and cookie or similar identifiers, depending on the tools enabled on the Website and your settings.

Please do not submit sensitive personal information unless it is specifically requested, necessary for the service, and handled with appropriate safeguards.

3. How We Collect Information

We may collect information:

• Directly from forms, registration pages, counselling requests, and contact forms on our Website.
• When you contact us by phone, email, WhatsApp, or another communication channel.
• When you register for an event, request information, or participate in a service offered by CampusYatra.
• Automatically through website logs, cookies, analytics, and similar technologies, where enabled.
• From a college, university, or service partner when sharing is lawful and appropriate for your request, including where required consent or authorization has been obtained.

4. How We Use Information

Subject to applicable law and any consent required, CampusYatra may use personal information to:

• Respond to your enquiry and provide requested educational guidance.
• Contact you to arrange or follow up on counselling you requested.
• Help identify courses, colleges, universities, or scholarship information relevant to your stated interests.
• Manage registrations, events, requests, and customer support.
• Send service-related messages and important updates.
• Send educational updates or promotional communications where the required consent or other lawful basis applies.
• Operate, maintain, secure, troubleshoot, and improve our Website and services.
• Prevent fraud, investigate misuse, enforce our terms, and comply with legal obligations.

We do not promise admission, scholarships, or any particular educational outcome merely because you provide information or use our services.

5. Calls, WhatsApp, SMS, Email, and Marketing Choices

If you submit an enquiry, our team may contact you using the details you provided to respond to that enquiry and provide related service updates, as permitted by law.

Where you have provided the consent required by applicable law, we may also use your contact details to send educational news, admission updates, scholarship announcements, course recommendations, event invitations, and promotional information through phone calls, WhatsApp, SMS, email, or other channels you have authorized.

You can withdraw consent or opt out of marketing at any time by using the unsubscribe or opt-out instructions provided in a message, or by contacting us using the details below. Withdrawal does not affect processing that took place lawfully before the withdrawal. We will handle requests as required by applicable law.

Where permitted by law, we may still send non-promotional messages needed to respond to an active enquiry or provide a service you requested. We will respect applicable communication preferences and consent requirements.

6. When We Share Information

We do not sell personal information to third parties as a standalone data-broker product. We may disclose relevant information in the following circumstances, subject to applicable law and required consent:

• Educational institutions: a college or university when needed to respond to your request, support an application, or connect you with an institution, where lawful and appropriately authorized.
• Service providers: vendors that help operate our Website, CRM, forms, communications, hosting, analytics, or customer support, under appropriate arrangements.
• Professional advisers: legal, accounting, or other advisers where reasonably necessary.
• Legal and safety reasons: where disclosure is required by law, a valid legal process, or necessary to protect rights and safety as permitted by law.
• Business changes: in connection with a proposed or completed business restructuring or transfer, subject to applicable privacy requirements.

We aim to share only information relevant to the stated purpose. Where required, we will explain the intended sharing and obtain consent before disclosing information to an institution or other recipient.

7. Cookies, Analytics, and Advertising Technologies

The Website may use cookies, pixels, tags, analytics tools, or similar technologies to keep the Website working, understand usage, measure campaign performance, and improve user experience. The technologies actually used depend on the tools configured on the live Website.

These tools may process technical or usage data such as page visits, device or browser details, referral information, and interactions with pages or forms. Where required by law, non-essential cookies or advertising technologies should only operate after valid consent.

You can manage cookies through your browser settings and, where available, through the Website's cookie preferences. Blocking some cookies may affect certain features.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, providing services, maintaining records, resolving disputes, enforcing agreements, and meeting legal obligations.

Retention periods may differ depending on the type of information and purpose. When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law, subject to lawful retention requirements and technical limitations.

9. Data Security

We take reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No website, system, or electronic transmission can be guaranteed to be completely secure.

Access to personal information should be limited to people and service providers who need it for legitimate business purposes and are subject to appropriate confidentiality and security obligations.

10. Children's Privacy

CampusYatra serves students, including individuals who may be under 18. Where applicable law requires verifiable parental or guardian consent before processing a child's personal data, we will follow those requirements and any applicable restrictions on tracking, targeted advertising, or other processing.

Parents or legal guardians who believe a child's information has been provided to us inappropriately may contact us. We will review the request and take action as required by applicable law.

11. Your Choices and Privacy Rights

Depending on applicable law and the circumstances, you may be entitled to request access to information, correction of inaccurate details, deletion, withdrawal of consent, or other available remedies. You may also opt out of marketing communications as described above.

To make a privacy request, contact us using the details in the Contact section. We may need to verify your identity or authority before acting on a request, and some information may need to be retained where the law requires it.

If you are acting on behalf of a student or another person, please provide appropriate authorization. Requests relating to children should be made by a parent or legal guardian where required.

12. Service Providers and Processing Locations

We may use third-party technology providers to host the Website, manage enquiries, send communications, maintain records, or analyze Website performance. These providers may process information on our behalf and may operate in locations outside your state or country.

Where personal information is processed or transferred across borders, we will follow applicable legal requirements and use appropriate safeguards where required.

13. Third-Party Websites and Services

Our Website may link to third-party college, university, scholarship, payment, or other websites. We do not control the privacy practices of those websites. Review their privacy policies before providing information directly to them.

This policy applies to CampusYatra's handling of information, not to independent third-party websites or services, except where applicable law provides otherwise.

14. Changes to This Privacy Policy

We may update this policy to reflect changes to our services, data practices, technology, or legal requirements. We will publish the latest version on this page and update the “Last updated” date.

Where required by law, we will provide additional notice or obtain consent before implementing changes.

15. Contact Us

For privacy questions, requests, or concerns, contact CampusYatra using the details below.

• Website: campusyatra.org.in
• Email: contact@campusyatra.org.in
• Phone: +91 74777 44456
• Address: 4th Floor, Laxmi Plaza, Campus Yatra, Vengal Rao Nagar Road, Above Federal Bank, Sanjeeva Reddy Nagar, Hyderabad, Telangana – 500038, India.